It's sad they have a forum and don't get involved at all in helping people resolve their issues. I was an early kickstarter backer and have been contacting them for about 6 weeks to get the problem I had resolved. I haven't had a solid communication…
Don't expect to get it anytime soon - i've been sending them emails for 6 weeks and I was an early kickstarter backer. Their customer service is horrible in answering emails
The market will be very small before long - because their customer support doesn't actually help people, especially the ones that did the backing through Kickstarter... I've been emailing them for about 6 weeks with no real help
I've had a similar problem - I've been working for almost 6 weeks to resolve the issue with no real help - they need to get their act together, and fast!!!
