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Support Response Time

SavedGamesSavedGames Posts: 8Member
in General Development
I asked support a question regarding the kickstarter match program on July 23, still no response. My ticket says "Awaiting assignment to a support agent".

Anyone have insight into this?  Is this typical?

Thanks!

Michael

Comments

  • PiersPiers Posts: 680Member
    Read the FAQ here http://www.freethegamesfund.com/
  • SavedGamesSavedGames Posts: 8Member
    Piers,

    Thank you for responding.  I did read the FAQ and it didn't answer my question.  What's the next step?  

    Michael
  • AyrikAyrik Posts: 429Member
    What is your question?
    Saga Heroes - Adventure RPG
    image image
  • PiersPiers Posts: 680Member
    @SavedGames your best bet for questions like this, given c.s.'s load lately, is to ask your question directly here on the forums, or via email (I believe there's one on the link I provided).  I'll answer if I can, or find out the answer.  Go ahead :)
  • SavedGamesSavedGames Posts: 8Member
    My question is whether it violate the terms of the match program if we released an alpha build first (Ouya only) and then do the kickstarter.  Thanks for your effort and insight,

    Michael
  • PiersPiers Posts: 680Member
    @SavedGames no, if the Alpha build is only on OUYA you would not violate the terms of the match program. 

    By the way, the email for free the games is your best bet to get answers.  I may or may not be around and your questions here may or may not be answered quickly on things like Free The Games :)
  • SavedGamesSavedGames Posts: 8Member
    Got it, thank you!

    Michael
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