When I received the email from the kickstarter saying units will be arriving in 2 weeks, it was about a month (4-5 weeks really) before I was going to move. I figured, gee, what great timing! I'll get my unit and be able to develop for it before I even move!
Then it starts getting close to my move date and no tracking #, no notifications of any sort and I leave OUYA a message figuring: Oh, they will get back to me within 3 days, we'll change my address and when it does ship I'll have it arrive at my new address.
Sure enough no response. I move to my new address (in a different country, now the USA) and I instead receive my tracking information stating it is shipping to my old address (in a different country). I am of course frustrated that no one tried even responding for the weeks leading up to the shipping tracking information.
I leave more messages hoping to get some information on how to instruct DHL to redirect the package. I still have not gotten anything useful out of OUYA Support. I have only been given the link to the Track Your Package page and had the ticket closed on me.
I now actively tell all of my friends (developers and gamers alike) not to buy this unit as their customer support is truly horrid. I initially as filled with optimism as I pledged on the kickstarter that this would indeed start something cool. Now, I just want my money back. OUYA is more than a disappointment.
Argylelabcoat
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