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Retail Launch

DMCDMC Posts: 34Member
in General Discussion
So today is the retail launch of the OUYA. Congratulations, first.

Now I have to complain unfortunately. I backed the OUYA over a year and a half ago, and I didn't complain when the retail launch date was pushed back, or when my emails were ignored when I contacted support, or when I was told I wouldn't get my second controller with my OUYA. I didn't complain about any of that. But I had assumed that I would receive my OUYA at or before the retail launch. If I wanted to wait longer than this I would have went to Best Buy and just bought one myself. To me, this is a big deal. What is OUYA going to do to make it up to me and the other customers who have bought your product and are now receiving it after Joe Shmoe who walked into Best Buy today?

We should have received it first. Period point blank. I don't care if it's DHL's fault, or OUYA's fault, or Chuck Noriss' fault. What is OUYA going to do about it?
I do my best.

Comments

  • SpoonThumbSpoonThumb Posts: 426Member
    Don't think there is much they can do really. The idea of giving everyone affected some OUYA store credit has been floated, but it'd be a nightmare to pick out who might or might not be in line for it (inevitably, someone would feel the righteous indignation of being unjustly, in their own eyes, left out). For a small company like OUYA, to give credit to everyone is not a cost they can easily absorb.

    Equally, they are a new entrant to the market, and don't have the power to put pressure on shipping companies or manufacturers to speed things up

    It's too late for them to switch shipping companies, and once the last of the pre-order and kickstarter consoles actually arrive, they'll be shipping to retail only (plus whatever gets ordered directly from ouya.tv They probably need to put a warning on the site to say they have limited stock, so people ordering might have to wait longer than usual)

    Seems like retail consoles are selling out fast as well, which I think points to the underlying issue that they just can't make them fast enough.

    They could get better at communicating these things, or at least giving people warning ahead of time, rather than waiting till the deadline to post what can come off as excuses

    I mean, does anyone have any better ideas that aren't the sort of ridiculous "free money" solutions that OUYA can't afford?

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  • ArgylelabcoatArgylelabcoat Posts: 2Member
    I actually am not sure that there is much (including free game money) OUYA can do for me aside from refunding me at this point. I'm not getting my console. It is being shipped to a foreign country to an address I am not at. Their support didn't get back to me for weeks and it took me opening a new ticket after arriving at my new home in the US for it to occur.
  • Aiursrage2kAiursrage2k Posts: 58Member
    edited June 2013
    I got my console 1 day before it launched so whatever, its not like any games were selling before launch anyway (no one was buying any according to the sales thread). Maybe they can give $5 for each day its late after the post (in virtual currency).
    Post edited by Aiursrage2k on
  • DMCDMC Posts: 34Member
    I understand all these points and while I sympathize that really doesn't solve the issue. Shrugging their shoulders and saying "Sorry, we're trying" doesn't make me or anyone else feel better. Good customer service satisfies the customer and adds value to the experience. There are many things they could do for us. I am not sure if they will have an avatar for our account, similar to the Wii or Xbox, but if they do they could give us a few free avatar cosmetics, a sneak peak at some game, store credit, a free month of paid membership if they are doing that, they could show some initiative and make a change on their site to be honest and say "Hey, we screwed up. We can't make our product fast enough and that's completely our fault. But here's how we are going to fix it."

    Their email about the controllers made me feel like it was my fault as a customer for ordering an extra controller, when they should have been happy and prepared for any extra orders.
    I do my best.
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